case study · ホスピタリティ
鳥羽国際ホテル、GEMで宿泊者との接点を強化
鳥羽国際ホテルでは、紙の館内案内をGEMへ切り替え、コンシェルジュや館内サービス、ご利用案内を、4言語対応でスマートフォンから利用できる環境を実現しました。
The challenge
Toba Kokusai Hotel wanted to modernise the in-room experience without adding hardware or burdening staff.
The solution
With GEM, the property published facility info, dining and services to a page guests open on their own smartphone — no app, no sign-up.
The results
Inbound guests are served in their own language, routine questions are answered before they reach the desk, and the team updates content themselves in minutes.
The result is a calmer front desk and a guest experience that feels effortless — omotenashi, online.
interactive demo
Try the guest experience
Guests find what they need instantly, and our staff spend their time on hospitality instead of answering the same questions.
— Front Office Manager, Toba Kokusai Hotel
Frequently asked questions
Do guests need to download an app?
No. Guests scan a QR code and open the guide on their own phone — no app, no sign-up.
How many languages are supported?
Four — Japanese, English, Korean and Chinese.
How long did implementation take?
About four weeks, from content prep to launch.