about us

We remove the walls between people and experiences worth remembering

Founded in 2020, Tabi Life builds technology that connects businesses with their customers more meaningfully — removing friction, enabling direct engagement, and turning every interaction into an opportunity for growth.

overview

Company profile

Company name
Tabi Life Inc.
Established
Mon Jun 01 2020 09:00:00 GMT+0900 (日本標準時)
CEO
Hayato Yamanaka
Capital
¥87,000,000
Business
Development and operation of customer engagement technology
Head office
3F Yoshizumi Bldg, 5-77 Onoe-cho, Naka-ku, Yokohama, Kanagawa 231-0015, Japan
Employees
8
Website
tabilife.co.jp

vision & strategy

Paving the way to a modernized journey.

We believe technology should remove obstacles and connect every step of the journey. Our strategy takes what's proven in hospitality and adapts it across industries — one connected, AI-native ecosystem rather than disconnected tools. The further you go from the big cities, the more that matters.

  • AI-native products that anticipate needs
  • Built to scale — from one property to whole groups, and from travel into any industry
  • One connected ecosystem rather than disconnected tools

values

✶

Trust & lasting relationships

Reliable products that build trust, strengthen customer relationships, and create lasting value

♡

Omotenashi

anticipate needs and serve with genuine care, using technology to free staff for real hospitality.

⤢

Speed

fast response and support, always.

◇

Solution-based

every service exists to solve a real problem, however difficult.

history

2021
SPOT

Smartphone Concierge for Hotels

2022
Meny

Restaurant Ordering System

2023
LYNK_ME

Digital PBX solution for hotels

2025
MenyGo

A mobile ordering system designed for large-scale venues

2026
Guest Engagement Manager (GEM), TabiPass Platform

Newly imaged smartphone concierge and a Platform for our TabiPass

400+hotels in the alliance
1.6MTotal System Users
95%+Engagement Rate
2020building since

ceo message

"Japan's hospitality is admired worldwide for omotenashi — anticipating needs and serving with care. Our mission is to carry that spirit into technology: software that removes friction and connects the whole journey. What we built for hotels now serves many industries, and we're only getting started."
Hayato YamanakaRepresentative Director & CEO

meet the members

Meet the team.

Frequently asked questions
What is Tabi Life?

Tabi Life is a Japan-based travel & hospitality technology company. We build AI-native hospitality technology that removes friction between travelers and great experiences, supporting DX for hotels and beyond.

When was Tabi Life founded?

Tabi Life was founded in 2020. We began with services for hotels and have since expanded across many industries.

Where is Tabi Life based?

Tabi Life is headquartered in Yokohama, Japan, and has a subsidiary in Vietnam. Our team supports customers across Japan and internationally.

Which industries does Tabi Life serve?

Tabi Life started in hotels but works well beyond them. For hospitality, dining, retail, events and travel we provide guest‑experience products (GEM, Smartphone Concierge, MenyGo, AI chat, digital telephony). On top of that, businesses in any industry use our IT consulting and offshore development, AEO (AI‑visibility), and B2B travel distribution such as TabiPass. So we're not limited to hospitality — guest technology plus DX and business services that work across industries.

What products does Tabi Life offer?

Tabi Life offers IFHA, a hotel platform that includes GEM, Smartphone Concierge. We also provide MenyGo and LYNK_ME, TabiPass, AEO, IT consulting and other digital solutions for the hospitality industry.

What is Tabi Life's relationship with IFHA?

IFHA is the hospitality alliance Tabi Life runs — and where the company began. Member properties use our products together as one platform.

Who backs Tabi Life?

We're backed by MicroAd, Digitalift, Astrolab, Vector and DXHUB, among others.

What is Tabi Life's mission?

To advance Japanese omotenashi with technology — making every experience smarter, more seamless and more connected.

How do I contact Tabi Life?

Email info@tabilife.co.jp or use the contact form; the right person will get back to you based on your inquiry.

Do you work with companies outside Japan?

Yes. We run a multinational team and work with partners and customers both in Japan and abroad.

What is Tabi Life's vision?

Building on technology proven in hotels, we aim to expand across more industries and grow one ecosystem that serves both travelers and businesses.

How large is the team?

We run a small but multinational team; contact us for details.

Who do you partner with?

A broad range of partners including hotels, businesses, and travel/rewards programs.

Where do I send media inquiries?

Email info@tabilife.co.jp and the right person will respond.

How can we partner with Tabi Life?

Reach out via the contact form or info@tabilife.co.jp and we'll guide you based on the partnership.

Do you really serve industries beyond hotels?

Yes — building on technology proven in hotels, we serve dining, retail, events and more.

Where can I find career openings?

See the latest roles on the careers page.

What areas will you focus on next?

AI-native hospitality technology, expanding across more industries and growing an ecosystem that connects travelers and businesses.