Powering the way to smarter journeys.

Tabi Life is a Japan-based travel & hospitality technology company. We build AI-native hospitality technology that removes friction between travelers and great experiences, supporting DX for hotels and beyond.

Tabi Life was founded in 2020. We began with services for hotels and have since expanded across many industries.

Tabi Life is headquartered in Yokohama, Japan, and has a subsidiary in Vietnam. Our team supports customers across Japan and internationally.

Tabi Life started in hotels but works well beyond them. For hospitality, dining, retail, events and travel we provide guest‑experience products (GEM, Smartphone Concierge, MenyGo, AI chat, digital telephony). On top of that, businesses in any industry use our IT consulting and offshore development, AEO (AI‑visibility), and B2B travel distribution such as TabiPass. So we're not limited to hospitality — guest technology plus DX and business services that work across industries.

Tabi Life offers IFHA, a hotel platform that includes GEM, Smartphone Concierge. We also provide MenyGo and LYNK_ME, TabiPass, AEO, IT consulting and other digital solutions for the hospitality industry.

IFHA is the hospitality alliance Tabi Life runs — and where the company began. Member properties use our products together as one platform.

We're backed by MicroAd, Digitalift, Astrolab, Vector and DXHUB, among others.

To advance Japanese omotenashi with technology — making every experience smarter, more seamless and more connected.

Email info@tabilife.co.jp or use the contact form; the right person will get back to you based on your inquiry.

Yes. We run a multinational team and work with partners and customers both in Japan and abroad.

Building on technology proven in hotels, we aim to expand across more industries and grow one ecosystem that serves both travelers and businesses.

We run a small but multinational team; contact us for details.

A broad range of partners including hotels, businesses, and travel/rewards programs.

Email info@tabilife.co.jp and the right person will respond.

Reach out via the contact form or info@tabilife.co.jp and we'll guide you based on the partnership.

Yes — building on technology proven in hotels, we serve dining, retail, events and more.

See the latest roles on the careers page.

AI-native hospitality technology, expanding across more industries and growing an ecosystem that connects travelers and businesses.

AEO is optimizing your business to be named, recommended and cited when AI assistants like ChatGPT and Gemini answer a question. Unlike SEO, which aims to rank in search results, AEO aims to get you inside the AI-generated answer itself.

SEO targets high ranking in Google results, measured by position and clicks. AEO targets being named and cited inside an AI's answer, measured by appearance rate, citations and share of voice. They're complementary — AEO doesn't replace SEO.

We start with an AEO audit of your current AI visibility, build AI-readable FAQ structured data and answer-first content, and track your score and competitors monthly — doing the setup for you and handing it over as an upload-ready package.

The free Snapshot uses one web-grounded AI and compares you against three competitors we choose. The paid Score measures live across ChatGPT and Gemini, with competitors you choose.

It's a 0–100 weighted score: AI Visibility 50%, AI Crawlability 20%, Content Structure 20%, Technical & Authority 10%. Each month we ask AI a fixed set of questions and measure whether you're named, cited, and your share of voice.

No. AI answers change over time, so we can't guarantee a specific ranking or mention. We improve the measurable signals and report progress transparently every month.

Pricing depends on your specific situation and needs, so we tailor a quote to each client. Many small businesses can also offset part of the cost—some programs, such as the Small Business Sustainability Subsidy, cover up to two-thirds of website or SEO expenses. Eligibility is decided case-by-case by your local Chamber of Commerce and isn't guaranteed, but we can help you explore whether you qualify.

Technical fixes and content changes appear on your site right after setup, but it can take several weeks to a few months to show in AI answers. We track the change with monthly monitoring.

The free Snapshot uses a web-grounded AI source; the paid AEO Score measures across ChatGPT and Gemini.

Customers are starting to ask AI — not Google — which company to choose. AI names only a handful of businesses per answer, so if you're not on that list you're not even in the running.

An AEO audit, answer content for 200 target questions, FAQ structured data and an llms.txt, an upload-ready folder, a list of gaps we couldn't answer from your existing content, and free re-scoring at 3 and 6 months.

Up to 10 content updates per month, an AI-visibility report, and trend & competitor tracking.

No — in most cases we add and organize FAQ structured data and answer-first content, delivered ready to upload.

The initial audit and setup are one-time, but because AI answers change we also offer ongoing monthly monitoring.

In the free Snapshot we select three competitors; in the paid Score you choose the competitors to compare against.

It's effective across industries whose products or services people ask AI about; we design target questions per sector.

We can optimize for your target languages and markets, including Japanese and English — let's discuss.

Yes — AEO complements rather than replaces SEO and can run alongside your existing efforts.

Start with a free AEO Snapshot — send us your website URL and one competitor and we'll assess where you stand. Contact: info@tabilife.co.jp

You get a monthly AI-visibility report showing score trends, competitor standing and trends.

Tabi Life's Chatbot is a 24/7, multilingual guest-communication tool. It answers routine questions automatically and hands off smoothly to staff when needed.

Yes — it's built for multilingual communication with international guests.

Yes. Beyond answering guests, it can support upselling by suggesting on-site services and add-ons.

It hands those off smoothly to staff, combining automated and human support without hurting the guest experience.

Yes. Automating routine questions around the clock frees staff to focus on higher-value service.

Primarily hotels, but also retail, events and other settings where guest communication happens.

Contact us and we'll share the latest on timing, requirements and pricing.

Guest interactions are handled appropriately; we'll share data-handling details as availability approaches.

It builds on the Smartphone Concierge's chat and can be used together with your existing guest touchpoints.

It will support major languages for inbound guests; specifics will be shared at launch.

Yes — it's planned to optimize answers to your facility's information and services.

Difficult cases hand off to staff, combining human support to maintain quality.

We'll advise on integrations for your environment and share details toward launch.

Contact us and we'll keep you updated on timing and onboarding.

We hire for a variety of roles across the company. Please visit our Careers page to see our current openings and application details.

Apply through any listing on the careers page. If you don't see a role that fits, write to us at hr@tabilife.co.jp.

Most roles are full-time, office-based positions in Kanagawa. Please refer to each job description for specific requirements.

Our team spans many countries and uses both Japanese and English day to day; the level required depends on the role.

We are a small, energetic team with a fun and open culture. Each person’s work has real impact, with high ownership, direct access to leadership and customers, and a fast-moving environment.

After you apply, we go through document screening and interviews to get to know each other; specifics depend on the role.

It depends on the role — please check the requirements listed on each opening.

Yes. Tabi Life is a multinational team representing many nationalities and backgrounds, and we welcome applicants from abroad. English is our main internal working language, while we speak Japanese with clients—so you don't need fluent Japanese to join us. We're headquartered in Japan with a subsidiary in Vietnam. We sponsor work visas for eligible candidates and hire remotely for select roles.

We work across a broad stack in product development; specifics per role are covered in the listing and interviews.

Write to us at hr@tabilife.co.jp anyway — we'll keep you in mind for future positions.

Your scope grows with the company, with exposure to the whole stack and business, and real responsibility early on.

It varies by timing and role — if you're interested, write to hr@tabilife.co.jp.

The team uses both Japanese and English; required languages depend on the role, so let's discuss.

People who take ownership, care about craft and detail, and adapt quickly as we grow.

In a small team you get hands-on early while ramping up; we'll explain specifics during the process.

Beyond skills, we value ownership, collaboration and fit with our culture.

GEM (Guest Engagement Manager) is an app-free, browser-based guest experience platform that brings together in-facility information, mobile ordering, coupons and multilingual AI chat. Guests simply scan a QR code and use it on their own smartphone.

No. GEM is browser-based, so guests just scan a QR code and start using it — no app download and no sign-up required.

Guests can browse facility information and FAQs, place mobile orders, redeem coupons and ask questions through multilingual AI chat — all from their own phone during their stay or visit.

No. GEM started in hotels, but it is now used across events, food & beverage, retail and other venues. It suits any facility that wants to deliver information and services through the guest’s own smartphone.

Yes. Guests self-serve in their own language, reducing the need for translation devices or multilingual front-desk staff.

Yes. Because guests can look up FAQs and facility information themselves, routine enquiries at the front desk drop and staff can focus on higher-value service.

Yes. GEM can be styled to match your facility’s brand and design, so guests get a consistent, on-brand experience.

Yes. GEM supports mobile ordering for in-facility services and shops, so guests can order directly from their own phone.

Yes. You can deliver coupons and campaigns straight to the guest’s phone, helping drive on-site spend and service usage.

Yes. You can update and publish information from the admin in minutes — no specialist IT knowledge required — so content never goes stale like printed guides.

No. There is no app to build, guests use their browser, and content is easy to update from the admin — so you can get started without specialist IT knowledge.

Most facilities can go live within a few days. Setup support is included, and staff can publish and update content themselves in minutes.

Yes. GEM is designed to work alongside existing systems. We review the integrations you need and propose the right approach for your environment during onboarding.

GEM pricing is customized to each property, based on factors like your facility size, number of rooms, and the features you need. Most plans are structured as a monthly subscription. The best first step is to book a meeting today—we'll assess your needs and send a tailored quotation.

Yes. You can review how guests browse and use GEM, turning that data into insights that support sales and operational improvements.

GEM does not collect or store guests' personal data. The platform is designed to provide digital guest services without retaining personally identifiable guest information.

Yes. GEM is built to run in standard smartphone browsers, so guests can use it without any special app or setup.

Front-desk and guest-service teams cut routine enquiries and spend more time on quality service, while marketing teams use it for multilingual messaging, coupons and usage data.

Smartphone Concierge focuses on in-facility information, ordering and chat. GEM includes those and adds broader guest-engagement features such as coupons and analytics.

Just contact us. We’ll learn your requirements and support you from a demo through setup and going live.

Yes. GEM, Smartphone Concierge, MenyGo, LYNK_ME and more can be used on their own or combined. Adopting them together through IFHA connects them for a consistent, end-to-end experience.

Tell us your business and challenges and we'll recommend the right product mix. Start with a quick inquiry or a free consultation.

Reach out through the contact form and we'll arrange a demo tailored to the products you're interested in.

Use the contact form or email info@tabilife.co.jp; the right person will get back to you based on your inquiry.

We review your message and a team member follows up; let us know if it's urgent.

Yes. Most products come with support from setup through ongoing operations, plus IT and data-analytics help for IFHA properties.

It depends on the product, your scale and how you adopt it. We provide a tailored quote after understanding your needs.

Yes — contact us and we'll prepare a quote based on how you plan to use it.

Yes — we have more than 400 properties in Japan and more than 15 in Vietnam and a wide range of businesses use our products. See the case studies page for examples.

Our news page and Instagram https://www.instagram.com/tabi_pass share the latest — new partner properties, product updates and more.

Yes — we work with travel agents, rewards programs and businesses. Reach out via the contact form to discuss partnership.

Yes — many guest-facing services support multiple languages so international guests can use them in their own language.

Most guest-facing products are no-download — guests use a QR code or browser, with no extra devices required.

Guest and business data is handled appropriately; contact us for details on data handling.

Yes — depending on the product, it can be styled and configured to your brand, design and operational needs.

Our AI-native technology is born from real property operations and offered as one connected ecosystem — with support from strategy through development and operations.

We run a multinational team and work with companies in Japan and abroad; contact us to discuss.

After you contact us: we understand your needs, propose and quote, then roll out and go live — with Tabi Life supporting setup per product.

IFHA (the Inbound-First Hospitality Alliance) is Tabi Life's hotel alliance. It brings guest engagement, mobile ordering, AI chat and direct booking together as one members-only platform.

From boutique ryokan to nationwide hotel groups, 400+ properties currently run on IFHA — business hotels, resorts and ryokan across Japan. In addition, IFHA is now serving hotel clients in Vietnam, reflecting our growing presence across Asia.

Members get everything they need for the guest journey in one place — avoiding the cost and effort of contracting tools separately. It is built for inbound guests, guest-data analytics, and margin-protecting direct booking.

Guest engagement (GEM / Smartphone Concierge), mobile ordering (MenyGo), AI chat and direct booking (Tabi Direct) — all working together as one connected system.

IFHA supports both domestic and international guests. With multilingual guest support, AI chat and the Smartphone Concierge, hotels can provide information and services in each guest’s preferred language using their own smartphone—no extra devices or app downloads required.

IFHA is not a booking site — it is the platform hotels use to run their own guest experience. With Tabi Direct it also supports direct bookings that reduce reliance on OTA commissions.

Get in touch through the contact form and we'll guide you based on your property's needs, including what to roll out and on what timeline.

Pricing depends on your property's size and which capabilities you use. Contact us for a tailored quote.

Yes. Guest usage data can be analyzed into insights that improve operations and revenue, and we offer IT / data-analytics support for IFHA properties.

Products like GEM and MenyGo can be used on their own, but combining them through IFHA connects them for a more consistent, end-to-end guest experience.

IFHA pricing is customized for each hotel. The cost depends on the products and services you choose when joining IFHA, allowing you to select the solutions that best fit your property's needs and budget.

Through Tabi Direct, IFHA supports member direct bookings — protecting margin versus OTA channels while strengthening repeat and member demand.

IFHA runs the guest-facing layer (engagement, ordering, direct booking) and can be adopted alongside your existing PMS; contact us to discuss specific integrations.

IFHA covers hotels across Japan and is also available internationally, with hotel partners already using the platform in Vietnam.

IFHA does not store guests' personal data. Guest interactions are processed only as needed to provide the service, and no personal guest information is retained by the platform.

Most capabilities are no-download — guests use a QR code or browser — so you can serve guests without extra devices.

Building a similar platform yourself typically requires integrating multiple vendors and maintaining them over time. IFHA provides guest communication, multilingual support, AI chat, digital concierge, content management and other hotel services in a single platform, reducing implementation time and operational complexity.

Yes — we support you from rollout through ongoing operations, including IT and data-analytics help for IFHA properties.

No — Our systems handle multiple languages, so you can serve inbound guests without multilingual staff.

Yes — members range from small ryokan to nationwide chains, with adoption scaled to your size.

We support you end to end — from DX strategy and system design through dedicated offshore development and bilingual (JP/EN/VN) bridge engineering. We help decide what to build and how, then build and run it with you.

A dedicated overseas engineering team builds under Japanese management. We handle requirements and quality control in Japanese, so you can scale development capacity cost-effectively.

Bilingual JP/EN professionals work between your team and the offshore development team to keep requirements, quality and timelines aligned, reducing miscommunication across languages and cultures.

The same team that builds Tabi Life's own products delivers your project, so you get know-how proven in real operations — with one consistent quality standard from strategy through delivery.

We work across a broad range of industries, with roots in travel and hospitality, tailoring everything from strategy to build around each sector's needs.

Yes — we can start with just strategy and design, or a specific part of the build. Reach out and we'll scope it with you.

It depends on the scope and team setup. We provide a tailored quote after understanding your requirements.

Ownership is defined in the engagement agreement; we work on the basis that deliverables are yours to use.

Yes. IFHA members receive complimentary consultation to help them get the most value from the platform. We can also review how your existing hotel systems and third-party services are being used, identify opportunities for improvement, and advise on practical integration or operational enhancements where feasible.

Once requirements are set we stand up the team and begin; the exact timeline depends on team size and is agreed with you.

Yes. Your Japanese-side contacts and bridge engineers handle communication in Japanese, so you don't need to work in English.

You scale capacity when you need it without hiring and training overhead, and an experienced team plugs in directly for a faster start.

Yes — we sign a non-disclosure agreement for projects and handle confidential information appropriately.

Yes. We can provide ongoing maintenance, operational support and continuous improvements after launch. These services are available based on the agreed scope of work and are provided under a separate maintenance or support agreement.

Yes — we adjust the team size to match your project's needs.

Through bridge engineers, we share progress regularly in Japanese; cadence and format are tailored to the project.

We work across a broad range of technologies; share your requirements and we'll advise.

We build security in throughout development and operations; we'll align to your specific requirements.

Yes. Every first meeting starts with your pain points—we listen to the everyday problems your hotel is dealing with, then show how our ecosystem can solve them. We don't sell products; we connect real challenges to practical solutions built for hotels. There's no obligation to go further.

Yes — we can run primarily through online meetings, with in-person arranged as needed.

LYNK_ME is an easy‑to‑deploy cloud PBX (business phone system). It supports internal and external calls, area‑code integration and clear call quality — without heavy on‑site hardware.

A PBX is a phone system that connects calls within a business. A cloud PBX runs it in the cloud instead of on‑site hardware, so you get internal and external calling without a physical exchange to install and maintain.

Yes — it supports internal and external calls and can integrate with area codes.

Yes. A high-quality backend delivers clear, stable calls.

No. Setup is simple. You only need a compatible phone. Ship it to us, and we'll configure the required settings before returning it, so it's ready to use when you receive it.

Yes. Features like outbound-call cost management help lower communication costs versus traditional phone systems.

Yes — you can easily set up speed dial for quick calls to frequent contacts.

Hotels and any business that needs internal/external phone capability.

LYNK_ME currently supports Android devices. No specialized PBX hardware is required.

Yes. It includes outbound-call cost management to help track and optimize spend.

It supports area-code integration; we'll advise on handling your existing numbers for your setup.

It's delivered as an app usable from supported environments; contact us for specifics.

It can be configured to your site's scale; share your required extensions and locations and we'll advise.

A high-quality backend provides a stable calling environment.

Yes — its easy-to-deploy design supports switching from legacy phone systems; let's discuss the details.

Yes — with internal and external calling, it can support calling across multiple sites.

It's designed with call-environment security in mind; we'll align to your requirements.

MenyGo is a QR-based mobile ordering and payment system for high-traffic venues, suporting multiple selling points. Guests scan a QR code to pre-order, pay online and track order status — all from their phone.

No. Guests just scan a QR code and order in their prefered web browser — no app install required.

Hotels, stadiums and event venues, food courts and food-service settings — anywhere with high traffic and queues.

Guests order and pay from their seat or wherever they are, so they don't queue at the register — cutting lines and lifting throughput and sales.

Yes. It supports multi-store ordering. Also a dedicated CMS lets you manage the stores, products and orders across stores in one place.

Yes. Orders flow to a delivery-staff screen, supporting seat delivery or pickup at a designated point.

Guests pay online on their phone, which reduces cash handling and eases operational load.

Yes. Sales reporting lets you track orders and revenue to improve operations.

It's designed with multilingual use in mind for venues serving international guests, taking the language set in each user web browser.

User interface runs on the guest's own smartphone. We'll provide full support regarding stores needed hardware for operations.

It's built for crowded environments like stadiums and events, designed to handle concentrated peak-time ordering.

It depends on venue size and how you use it — contact us for a quote.

Contact us and we'll advise on integrations that fit your operations.

Depending on the running company policies but is possible; contact us for details.

No. The system is designed to guests can order and pay straight from the QR code without cumbersome sign-up.

Stores manage products and order status from a dedicated CMS and process orders in real time.

Yes — sales reporting reveals popular items and peak times to improve operations and assortment.

Online payment from the guest's phone; contact us for the specific methods supported, and payment gateway integration.

Yes — it's specifically designed for large, crowded venues such as stadiums, concerts and events.

With ordering and payment handled by guests, staff spend less time on registers and cash and can focus on fulfilment and operations.

It's a no-download web app that puts your in-facility guide, mobile ordering and a multilingual chat in one place. Guests scan a QR code to explore services, order and chat.

No — they just scan a QR code and use it on their own phone.

Hotels, event venues, shopping malls, hospitals and clinics, museums and more.

Yes. International guests self-serve in their own language.

Yes. Guests self-serve common questions and in-facility info, cutting routine front-desk work so staff can focus on quality service.

Until a certain point yes. Icons can be customized for a fee. If you want full customization and branding awareness, like set branding color, add your company logo, etc, check GEM

Yes. Guests can place orders for in-facility services from their own phone.

Yes — you can update and publish guide and service info, avoiding the staleness of printed guides.

The Smartphone Concierge focuses on the in-facility guide, ordering and chat, while GEM is a broader guest-engagement platform; they can be used separately or together depending on your needs.

Because there's no app to build, you can start relatively quickly; we'll outline the specifics for your facility.

It depends on facility size and the features you use — contact us for a quote.

Guest information is handled appropriately; contact us for details.

It works in standard smartphone browsers with no app to install.

Yes — you can see how guests browse and use it, and apply that to improve in-facility services.

No download means guests start instantly — removing install friction and drop-off, which tends to lift usage.

Your facility can update and publish guide and service info; we'll walk you through the workflow.

Wherever guests naturally see them — rooms, the front desk, key points around the facility; we can advise on placement.

Hotels and ryokan, plus event venues, malls, hospitals/clinics and museums — anywhere multilingual self-service helps.

TabiPass is an employee travel and accommodation benefit for companies. Employees get member-only rates at 170+ partner properties across Japan.

170+ partner properties nationwide, with new ones added regularly — see our news page or Instagram (@tabi_pass) for the latest.

Member-only rates are on average about 30% lower than standard booking-site prices.

Companies of any size that want to offer accommodation as a benefit — ideal for HR, general affairs and operations teams, with low setup and running overhead.

After the company enrolls, employees gain access to discounted stays through a simple process, and Tabi Life supports you through rollout.

Business hotels, ryokan, resorts, pet-friendly stays and glamping — from major cities to regional destinations.

TabiPass isn't a public site — it's an employee benefit, so only staff at enrolled companies get the member-only rates, which aren't available to the general public.

Yes — there's a dedicated plan that gives university students access to TabiPass rates.

Yes. We work with B2B partners such as travel agents and loyalty programs to integrate our properties and rates into their services.

Yes. Our white-label solution provides the inventory, platform and operational support so you can launch a branded travel benefit without building from scratch.

It varies by how you adopt it and your size — contact us for details.

Yes — it covers business travel as well as private trips, family travel and workcation.

After enrollment, employees book eligible properties at member rates through a guided process; we support you through rollout.

Cancellation terms vary by property and booking; details are shown at the time of use.

Scope depends on how you adopt it; it's intended as a benefit usable for private and family trips.

No — companies of any size can use TabiPass, from small businesses to large enterprises.

Tax treatment depends on your company's situation and is your accounting decision; we're happy to discuss how it's adopted.

Through Tabi Direct partnerships with properties nationwide, we secure member-only rates that beat public booking sites.

The network grows continuously — see the latest additions on our news page or Instagram https://www.instagram.com/tabi_pass

TabiPass usage also drives new demand into the IFHA network, benefiting both properties and companies.